QUESTIONS & ANSWERS - FAQ

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Q & A FORUM

FREQUENTLY ASKED QUESTIONS
 
Q What is a "quality replacement part" or "competitive part"?
A These are parts not made by the original manufacturer.
Ex.: Replacing a Toyota bumper with one not made by Toyota.  These parts are questionable in terms of fit, corrosion protection and structural stability.
 
Q What is the "deductible"?  Do I have to pay it?
A The deductible is a part of the cost of repairs that you have agreed to in your policy to keep your insurance premium lower.  You are responsible for paying this amount (deemed by your insurance company according to the type of claim it is) and the insurance company pays the remainder.
 
Q Will you be able to match my paint?
A We have a computerized paint mixing system which gives us access to over 100,000 paint formulas so the part we painted will be undetectable.
 
Q What if your (Highway 18 Auto Body's) estimate is more than the one from my insurance company?
A No problem!  Insurance companies know that there might be additional repairs necessary so they have a system for approving them.  And most of the time they will pay us directly so you don't have to worry about coming up with more money.
 
Q Do I have to take my car to where my insurance company tells me to?
A NO, the decision is up to YOU where you choose to obtain an estimate.  There is an anti-steering law in Minnesota that makes it illegal for insurance companies to tell you to take it to a shop of their choice.
 
Q What if mechanical problems are caused by my accident?
A We can take care of that too.  Highway 18 Auto Body has two certified technicians on site that can get you running as good as new.
 
Q Do I have to get two different estimates?
A There is no law that requires you to get two estimates.  In most insurance cases an estimate from a body shop is not necessary because the shop has to work directly from the insurance estimate when doing auto repairs.  Obtaining two estimates is a courtesy to a person at fault who wishes to pay out of pocket.
 
Q Can I get an estimate over the phone?
A There are too many variables involved in estimating to give an estimate over the phone.  You can stop by anytime between 8-5:00 Monday through Friday & 8-12 Saturday for an estimate and you don't even need an appointment.

 

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