45 Customer Care Hand-off Services
To assure complete customer satisfaction, our technical staff test
drives the vehicle and completes these 45 key services for every
vehicle:

The technician who worked on your vehicle verifies that the following
are in good working order with proper fluid levels, as appropriate:
Battery connections
Windshield washer tank
Engine oil
Power steering fluid
Transmission fluid
Engine coolant
Cooling system pressure tested
Fuel gauge
Horn
Windshield wipers
Emergency flashers
Headlights (high and low-beam)
Parking lights
Indicator lights
Interior lights
Side marker lights
Tail lamps
Brake lights
Back-up lights
License plate lights
License plate frame replaced if necessary
Tire pressure
Belts
Clock
Radio

The production manager then test drives the vehicle and checks the
following for proper operation:
Check safety restraints and proper seat operation
Check for any warning light, *SRS (airbags), check engine, etc
Alignment, steering and handling
Feel for suspension irregularities
Transmission for proper shifting
Brakes for pulling or pulsating
Check for any squeaks, rattles, and wind noise
Power windows, locks, mirrors, and sun roofs
Check for adequate fuel supply
Check climate control

Finally, the car is washed and detailed:
Paint is buffed
Carpets and seats vacuumed
Floor mats washed
Clean interior and dash area
Ash trays emptied
Trunk cleaned
Exterior washed and hand dried
Windows and mirrors sparkle
Front windshield cometized
Complimentary candy in your ash tray
  Customer Care
Your insurance company wants your vehicle properly repaired and you to be completely satisfied with their claim service. You have specific rights and obligations that you should know. Review your policy. Understand your rights.
If an agreement cannot be reached between your insurance company and the repair shop your policy has an "Appraisal Clause" whereby an independent appraiser can be called in to help resolve the matter.
You are not required by law to get more than one estimate.
You may have the shop of your choice make the repairs. You are not required to use a shop selected by a claims adjuster. However, you are required by your policy to allow your insurance company a reasonable amount of time to inspect the damages prior to repairing them
Only you, the owner, can authorize repairs on your vehicle.
Repair estimates will vary. A lower estimate may not include necessary things such as front or rear wheel alignments, re-aiming your headlamps, etc. It's your car, make sure it's repaired to your satisfaction.
The vehicle is being repaired for you, the owner. You will be required to pay for the repairs upon completion. To avoid delays, it will be up to you to secure payment from your insurance company along with any necessary endorsements from lien holders.

Brainerd Minnesota

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