45 Customer Care Hand-off
To assure complete customer satisfaction, our technical staff
drives the vehicle and completes these 45 key services for every
The technician who worked on your vehicle verifies that the
are in good working order with proper fluid levels, as
Windshield washer tank
Power steering fluid
Cooling system pressure tested
Headlights (high and low-beam)
Side marker lights
License plate lights
License plate frame replaced if necessary
The production manager then test drives the vehicle and checks
following for proper operation:
Check safety restraints and proper seat operation
Check for any warning light, *SRS (airbags), check engine, etc
Alignment, steering and handling
Feel for suspension irregularities
Transmission for proper shifting
Brakes for pulling or pulsating
Check for any squeaks, rattles, and wind noise
Power windows, locks, mirrors, and sun roofs
Check for adequate fuel supply
Check climate control
Finally, the car is washed and detailed:
Paint is buffed
Carpets and seats vacuumed
Floor mats washed
Clean interior and dash area
Ash trays emptied
Exterior washed and hand dried
Windows and mirrors sparkle
Front windshield cometized
Complimentary candy in your ash tray
Your insurance company wants your vehicle properly repaired
and you to be completely satisfied with their claim service. You
have specific rights and obligations that you should know.
Review your policy. Understand your rights.
If an agreement cannot be reached between your insurance company
and the repair shop your policy has an "Appraisal Clause"
whereby an independent appraiser can be called in to help
resolve the matter.
You are not required by law to get more than one estimate.
You may have the shop of your choice make the repairs. You are
not required to use a shop selected by a claims adjuster.
However, you are required by your policy to allow your insurance
company a reasonable amount of time to inspect the damages prior
to repairing them
Only you, the owner, can authorize repairs on your vehicle.
Repair estimates will vary. A lower estimate may not include
necessary things such as front or rear wheel alignments,
re-aiming your headlamps, etc. It's your car, make sure it's
repaired to your satisfaction.
The vehicle is being repaired for you, the owner. You will be
required to pay for the repairs upon completion. To avoid
delays, it will be up to you to secure payment from your
insurance company along with any necessary endorsements from