REPAIR PROCESS
SUV REPAIRWATCH YOUR REPAIRS


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CONTACT USInsurance We work with most insurance companies and your deductible is paid directly to us, asCUSTOMER SERVICE is your agreement with your insurance company. Your insurance company will issue a claim number when you report your accident, if possible please bring your claim number when you bring your vehicle in for an estimate. This will help us get your repair started as soon as possible.

TOWING IN BRAINERD LAKESTowing If your car is not drivable call us for towing at 218-270-0284 and we will tow your car directly to our shop.

Estimates Bring your vehicle in between 8:00 am and 5:00 pm and we can give you an estimate of the damage in about 10-15 minutes, no appointmentFREE ESTIMATE necessary for these free estimates.
 


Make an appointment After your estimate we can set up a convenient time for you to come in to have your vehicle repaired. After signing an authorization form (this allows us to begin work on your vehicle) we will collect the deductible and contact the insurance company.

Rental Car If you need a rental car, we can help you with the necessary arrangements. Please contact your insurance to find out about your rental coverage. We have several low cost loaners available. We also offer valet service.
REPAIR PROCESS
Repair Our customer service representative will guide you through every step of the repair process so you will never be left wondering what's happening to your vehicle. They will update you regularly on your vehicle's status and will contact you when the repair process is complete. You will also be able to check the status of your vehicle online here, go to the home page and click 'DETAILS' under 'Is your car almost done?'. REPAIR PROCESS BELOW
CAR KEYS
Pick-up After your repairs are completed you will be notified to pick up you vehicle.

Follow-up - We will contact you a couple days after you have picked up your vehicle to make sure everything was completed to your specifications and that there are no problems. We guarantee our work.
 

Thank you! We appreciate your business!

AUTO REPAIR PROCESS

STEP 1 - The repair process begins even before you leave your car with us. Highway 18 enjoys favorable relationships with all insurance companies and are direct repair facilities for many companies, meaning we will assist the insurance companies in writing the estimate, handling your claim, and negotiating with the insurance provider to ensure your vehicle is repaired properly and using the best parts available. If your vehicle is drivable, Highway 18 will preorder your parts to cut down on the time your car is in the repair shop. If you decide not to file with an insurance company, the process would be the same. When it is time to drop off your car, one of our service professionals will arrange for a rental car to be waiting for you, or you can take advantage of our valet service.

STEP 2 - Once you drop off your car, the repair of your vehicle starts in the body shop portion of the facility. As repairs begin to take place, the body parts that need to be replaced are painted in our cut-in area. This is where the backside of panels or parts that cannot be accessed once they are on the car are painted. Any part of the car that needs to be repaired also takes place at this time by our I-CAR Gold Class technicians. All technicians receive training from I-CAR, the recognized standard for collision repair training.

STEP 3 - When vehicle structure or frame damage is present, the vehicle is precisely measured and brought back to original manufacturers specs with the use of a Fast Rack Grand Prix measuring and straightening system. Manufacture specifications require all vehicles to be repaired within 3 millimeters of the manufacture. Our system allows for up to 1 millimeter of tolerance. Now that auto repairs have been made in the body shop, it is time to move to the paint shop.

STEP 4 - Once again I-CAR trained paint technicians apply their skill to your vehicle. We use only the highest quality materials and paint provided by NAPA's Martin Senour painting systems. Our Martin Senour system is complete with a computerized paint mixing system that customizes each color based on a paint code direct from the manufacturer. This insures a color match and quality equal only to the manufacture. All painting is done in our state of the art down draft paint booths. When the painting process is complete, the car is buffed and then goes back the body shop for reassembly.

STEP 5 - Now that your car is completely reassembled, it goes to the mechanical area of our shop, if needed. We have full-time I-Car trained and ASE certified mechanics should you car need an alignment, an air bag replacement, or any suspension repair. After mechanical repairs are completed, your car goes into our detail department.

STEP 6 - Here your car is vacuumed, washed, and detailed then moves up for its final inspection. All aspects of the repair are checked and tested to insure they are all functioning properly. Now that all repairs are complete to our satisfaction, it is time for you to get your car back.

STEP 7 - You can now leave the rental car with us and be on your way with a Limited Lifetime Warranty and the peace of mind that your vehicle is just like new. Thanks for taking the Highway 18 Cyber-Tour. If we can ever answer questions, or be of help fixing your car, please contact one of our staff and remember:

Auto Body Shop in Brainerd Minnesota

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